Frequently Asked Questions

SmartQ is a virtual queue and walk-in management platform that lets people join queues remotely and arrive closer to service time instead of waiting in physical lines.

To get started, simply create your account, set up your branches and queues at https://clients.smartqapp.com/setup Our team is also available to assist with setup and answer any questions you may have.

Most teams are able to go live within 15 minutes.

Yes businesses need to create an account to get started. You can sign up at https://clients.smartqapp.com/signup

SmartQ offers both free and paid plans. Find our pricing details at https://smartqapp.com/packages

No. Credit card is not required to get started with SmartQ

Customers can join through web ticket form, WhatsApp, SMS or QR Code, as determined by the business.

No. SmartQ supports web and messaging channels designed to work without requiring a mobile app install.

No. Customers do not need to create an account to join a queue.

Yes. Customers can track using a secure link https://tickets.smartqapp.com/tracking or via SMS or WhatsApp depending on the configuration of the business.

Yes. SmartQ supports cancellation from ticket tracking and messaging platforms.. Once canceled, the customer is no more in the queue.

No. Joining a queue is free for customers. Depending on the configuration of the business, joining on SMS might have a nominal cost for the customer as per their carrier's SMS charges, but there is no fee from SmartQ to join the queue.