Legal & Privacy Policy

At SmartQ, your privacy is a priority. This policy outlines how we collect, use, and safeguard the information you provide when using our virtual queuing services.

Information We Collect

We collect minimal data required to facilitate queuing: typically your mobile number (for SMS alerts) and the specific service you are requesting (e.g. Sim Card Change). We do not sell this data to third parties.

How We Use Your Data

• To send queue status updates via SMS, WhatsApp, web or mobile app notifications.
• To provide businesses with anonymized traffic flow analytics.
• To improve our service performance and security.

By using SmartQ, you agree to the following terms. Our platform is designed to facilitate physical flow management and is provided "as is".

Acceptable Use

Users must not attempt to circumvent the queue system, spam the SMS gateway, or use the service for any fraudulent activities. Businesses using our platform are responsible for ensuring their staff handles user data ethically.

Queue Positions and Wait Times

Any queue position, estimated wait time, service time, or related status shown in SmartQ is an estimate only and may change at any time based on service volume, staff availability, technical delays, customer movement, or other operational factors.

SmartQ does not guarantee the accuracy, order, or timing of queue positions or wait time estimates, and you agree that SmartQ is not liable for any loss, inconvenience, missed turn, delay, or other consequence arising from reliance on those estimates or queue updates.

Liability

SmartQ acts as a facilitator. We are not responsible for delays caused by physical service providers, changes in queue order, inaccurate estimated wait times, or network interruptions from third-party mobile carriers.